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Refund Policy

Effective Date: August 1, 2025
Business Name: Montana Timbercraft
Website: montanatimbercraft.com
Email: mark@montanatimbercraft.com
Phone: (406) 271‑8601

At Montana Timbercraft, each piece of furniture is made to order—handcrafted one at a time using premium hardwoods and traditional joinery. Because of the custom nature of our work, we have a specific refund policy in place to protect both our customers and the craftsmanship that defines our business.

 

1. Made-to-Order Furniture

All furniture is built to order and considered custom. For this reason, we are unable to accept returns or offer full refunds once production has started, unless an item is defective or damaged during shipping.

 

2. Cancellations

You may cancel your order within 72 hours of purchase for a full refund.

  • If you cancel after 72 hours, but before production has begun, we may offer a partial refund or store credit.

  • Once production has started, all sales are considered final.

If you need to cancel, email us immediately at mark@montanatimbercraft.com with your order number.

 

3. Damage During Shipping

If your order arrives damaged:

  1. Notify us within 48 hours of delivery.

  2. Send detailed photos of:

    • The damage

    • The packaging

    • The shipping label

We’ll coordinate a solution based on the situation, which may include:

  • Replacement parts

  • Repair

  • Refund or partial refund

Montana Timbercraft covers return shipping or repair costs for items damaged in transit.

 

4. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us at mark@montanatimbercraft.com within 5 days of delivery. We will:

  • Assess the issue

  • Offer replacement, repair, or refund

  • Cover return shipping if required

 

5. Non-Refundable Situations

We cannot offer refunds for:

  • Custom pieces with requested modifications

  • Natural wood variations (color, grain, figure)

  • Furniture damaged after delivery due to misuse, humidity, neglect, or improper care

  • Items returned without prior approval

 

6. Refund Method

Approved refunds are issued to the original payment method. Processing typically takes 5–10 business days after the returned item is received or the claim is approved.

 

7. Customer Satisfaction Promise

We stand behind our craftsmanship. If something isn’t right, we want to make it right. Please reach out to mark@montanatimbercraft.com with any questions or concerns—before or after your order arrives.

 

8. Contact Information

Montana Timbercraft
📧 mark@montanatimbercraft.com
📞 (406) 271‑8601
📍 Polson, Montana, USA

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